FREQUENTLY ASKED QUESTIONS
We’ve put together some commonly asked questions to give you more information about VentureSure Travel Insurance.
If you have a question that is not answered below please use the contact us page to ask us directly.
Single Trip
Single trip policies can be purchased 540 days (18 months) in advance.
Cancellation cover starts on the date you purchase your policy so even if your holiday/trip is some time away, you will be covered for cancellation until the day your trip starts.
No. There is no upper age limit for a single trip policy.
The maximum duration of a single trip is 60 days.
Annual Multi-trip
Yes. The upper age limit for an annual multi-trip policy is 65 years old.
24-hour Medical & Emergency Assistance Service
Yes, the Venturesure policy has a 24-hour medical emergency and repatriation service provided by AXA. You can contact them on the following number from anywhere in the world:
+44 (0)203 137 6512.
Staff are on call 24 hours a day throughout the year. They will, when necessary, guarantee medical bills, arrange repatriation and, if required, provide a medical escort.
If you are asked to pay a small bill for medicines and/or outpatient treatment it is often easier to settle your bill direct, keep all receipts and claim for the costs incurred on your return home.
If you are admitted as an inpatient, or you require outpatient treatment which is likely to exceed £500, then you must contact the 24 hour Medical Emergency Assistance prior to receiving treatment.
Buying Online
You can pay by debit or credit card. We accept Mastercard and Visa.
Once you have purchased your policy, you will receive an email from Venturesure with instructions on how to access your policy documents via a secure online customer portal.
Please note – if you have not received your email after a few hours, please check your spam email folder.
Please ensure you have set up an account. If you have not already done this, you can create an account by clicking this link. You will need to provide your first name and last name, date of birth and email in order to activate your account.
Please note, you must ensure you use the same details to create your account that you used when obtaining a quote and purchasing your policy online.
If you are not completely satisfied with the cover provided you may return your policy to us within 14 days on receipt of your policy documents, provided that you have not already travelled and are not making a claim.
Making a Claim
To make a claim, contact AXA using the following phone number.
0203 137 6512.
You can also start an online claim on AXA's online claim portal.
Please refer to the cover level in the table of benefits included in your policy wording.
For Platinum policies, the excess is nil. For Gold policies, the excess is £75, and for Silver policies the excess is £100. However, in certain areas there will be no excess to pay.